BAD SHOP / GOOD SHOP

sunamakeup Kasım 26, 2021

Right,
Another bad report. Outnet.com have also pissed me off this Xmas. I found an AMAZING Johnathon Saunders jersey dress for €69. Great! Thats about 80% off their usual prices. So you can imagine how mentally happy I was.
Until the dress arrived.
It was the worst fit ever. So I packaged it up and sent it back to them with DHL. My heart breaking as I resealed the box it arrived so neatly in.
Then I get an email from outnet, telling me that in order to keep the cost of the clothing down, they would be taking over a tenner off them. They were charging me to return the dress in other words. Oh and the best part? I had to pay for DHL to take the dress back as well. So with postage and packaging the dress cost me around €95. They must have gotten about €20 off me in charges.
I was pissed off, but there was nothing I could do. I wasn't about to keep the badly fitting dress. However I had just wasted €20 with nothing to show for it.

I don't know about you, but when I shop online I am not normally in the mood for hidden extras. I don't normally do it. (bar books for college) and I have never come across a weirder returns policy so carefully hidden amongst all the jargon. Not impressed. Yes outnet have amazing offers and money off but when you can only see a picture and are not used to the way a designer sizes their clothing then you are going to very pissed off with this system.
There is a very good chance it wont fit and you'll be €20 worse off.

RETURNS POLICY

We charge a small returns fee. Here are the reasons why:

So we can continue to keep shipping costs down for all customers.
So we can pass on the discounts and give the best possible prices on the site all day, every day.

Please note, the return cost, payable by you, is dependant on the destination of your order. This amount will be deducted from your refund.